Standard Warranty Policy
Southwest Science, unless otherwise stated, warranties the equipment it sells for 2 years* from the date of product shipment. This warranty covers defects in material and workmanship. It does not cover product damage resulting from misuse or abuse of the product.
Under this warranty, Southwest Science will repair or replace, at its sole discretion, any product found to be defective in material or workmanship for a period of 2 years from the original product ship date.
The customer shall be responsible for returning the defective product, without additional ship damage, to Southwest Science by obtaining a Return Authorization from Southwest Science. Southwest Science shall evaluate the product and repair the defect or replace the product at its sole discretion. Southwest Science will then pay for the shipping to return the product to the customer.
Southwest Science reserves the right to charge the customer for any shipping damage resulting from the customer’s failure to package the unit properly when sent to Southwest Science. Southwest Science may also seek payment for any cosmetic defects or non-erasable writing on product housings that need to be replaced.
The Southwest Science warranty specifically excludes, and Southwest Science assumes no liability for, any incidental or consequential damages, or any specimen loss, resulting from the use (improper or otherwise) of a product sold by Southwest Science.
To Make a Warranty Claim
Email or call us with the product name or model number and serial number and a description of the problem. If you email, you will be contacted in 1 business day. You will be provided with instructions for product packaging and return. Do not ship your product to Southwest Science without first contacting us and getting a Return Authorization as we can not track the product and you will not receive credit for the return. Thank you.
Warranty Policy Exclusions
The following items are considered by Southwest Science to be maintenance items and are excluded from coverage under Southwest Science’s Warranty Policy: Lamps and light bulbs, Fuses, Thermometers, Rubber / plastic mats.
* Some mini-centrifuges and tube rotators have only a 1-year warranty. Those few products with only a 1-year warrant have that warranty clearly stated on the product’s web page, and in the operator’s manual.