Standard Warranty Policy
Southwest Science, unless otherwise stated, warranties the equipment it sells for 2 years from the date
of product shipment. This warranty covers defects in material and workmanship. It does not cover
product damage resulting from misuse or abuse of the product.
Under this warranty, Southwest Science will repair or replace, at it's sole discretion, any product found to
be defective in material or workmanship for a period of 2 years from the original product ship date.
The customer shall be responsible for returning the defective product, without additional ship damage,
to Southwest Science by obtaining a Return Authorization from Southwest Science. Southwest Science
shall evaluate the product and repair the defect or replace the product at it's sole discretion. Southwest
Science will then pay for the shipping to return the product to the customer.
Southwest Science reserves the right to charge the customer for any shipping damage resulting from
the customers failure to package the unit properly when sent to Southwest Science. Southwest Science
may also seek payment for any cosmetic defects or non-erasable writing on product housings that need
to be replaced.
The Southwest Science warranty specifically excludes, and Southwest Science assumes no liability
for, any incidental or consequential damages, or any specimen loss, resulting from use (improper or
otherwise) of a product sold by Southwest Science.
To Make a Warranty Claim:
Email or call us with the product name or model number and serial number and a description of the
problem. If you email, you will be contacted in 1 business day. You will be provided with an RA number
and instructions for product packaging and return. Do not ship your product to Southwest Science
without first contacting us and getting a Return Authorization as we can not track the product
and you will not receive credit for the return. Thank you.
Warranty Policy
Exclusions
The following items are
considered by Southwest
Science to be
maintenance items and
are excluded from
coverage under
Southwest Science's
Warranty Policy:
-Lamps and light bulbs
-Fuses
-thermometers
-rubber / plastic mats
Southwest Science FREE SHIPPING!
Discount Lab Equipment and Supplies To any Location in the US lower 48 States
Toll free: 877 - 737 - 3211 Info@southwestscience.com Fax: 609 - 499 - 5754
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